Who we are

At YallaDXB.com (“YallaDXB”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit, browse, register, or make a purchase through YallaDXB.com.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide when you use our website, including:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • Account information
  • Order details and purchase history
  • Payment and transaction information
  • Customer service communications
  • Information submitted through contact or enquiry forms

We may also automatically collect certain technical information, such as:

Cookies and similar technologies

IP address

Browser type

Device information

Operating system

Website usage information

Pages visited

Referring website

2. How We Use Your Information

YallaDXB may use your information to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Process payments
  • Confirm and update your orders
  • Provide customer support
  • Process returns, exchanges, cancellations, and refunds
  • Maintain your customer account
  • Respond to enquiries
  • Improve our website and services
  • Detect and prevent fraud or unauthorized transactions
  • Maintain business and transaction records
  • Comply with applicable UAE laws and regulatory requirements
  • Send promotional communications where permitted and where you have consented or where otherwise legally permitted

3. Payment Information

YallaDXB may provide several payment options, including credit/debit cards, Cash on Delivery, bank transfer, and third-party payment services such as Tabby, depending on availability.

Payments may be processed by third-party payment providers. Where a third-party provider processes your payment, that provider may collect and process payment information in accordance with its own terms and privacy policy. YallaDXB does not intentionally store complete payment card details such as your full card number or CVV when payment is processed securely through a third-party payment gateway.

4. Tabby and Other Payment Providers

If you choose Tabby or another third-party payment service, information necessary to process your transaction may be shared with or collected directly by that provider.

The relevant provider may perform its own verification, eligibility, fraud-prevention, and payment-processing activities.

Your use of such services is also subject to the provider’s applicable terms and privacy policy.

5. Information Shared With Service Providers

We may share necessary information with trusted service providers that help us operate YallaDXB, including:

  • Payment gateways
  • Tabby and other payment providers
  • Courier and delivery companies
  • Website hosting providers
  • IT and technical service providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • Professional advisers
  • Government authorities where required by law

We aim to share only information reasonably necessary for the relevant purpose.

6. Cookies

YallaDXB uses cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

  • Keep items in your shopping cart
  • Maintain login sessions
  • Remember preferences
  • Improve website functionality
  • Understand website traffic
  • Analyze website performance
  • Measure marketing campaigns

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

7. Marketing Communications

Where permitted, we may send promotional information about products, offers, discounts, and services by email, SMS, WhatsApp, telephone, or other communication channels.

You may request to stop receiving promotional communications at any time.

We may continue to send essential communications relating to your orders, payments, deliveries, account, security, returns, or other transactions.

8. Data Security

YallaDXB takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website or electronic transmission system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

  • Processing orders
  • Providing customer support
  • Maintaining transaction records
  • Resolving disputes
  • Preventing fraud
  • Meeting applicable legal and accounting requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable UAE laws and regulations, you may have rights concerning your personal information, including requesting access to or correction of certain information.

To make a privacy-related request, please contact us using the details below.

We may request appropriate information to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

YallaDXB is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children’s Privacy

YallaDXB does not knowingly collect personal information from children for independent purchases where such collection is not appropriate.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

13. Changes to This Privacy Policy

YallaDXB may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

For questions or requests concerning this Privacy Policy, please contact:

Yalla Shop General Trading L.L.C.
Website: https://yalladxb.com
Email: info@yalladxb.com
Phone/WhatsApp: +971 52 160 6786
Business Address: Sharjah Media City, Sharjah-UAE

Last , Updated: September 2026