Terms & Condition – yalladxb.com

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Introduction & Acceptance of Terms

Welcome to yalladxb.com (the "Website"), owned and operated by Yalla Shop General Trading L.L.C ("Company", "we", "us", or "our"), a limited liability company established under the laws of the United Arab Emirates.

By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and Shipping & Refund Policy. If you do not agree to these Terms, please refrain from using our Website or purchasing our products.

Eligibility & Account Registration

Age Requirement: You must be at least 18 years of age or the age of legal majority in your jurisdiction to make purchases on this Website.
Account Responsibility: When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Account Termination: We reserve the right to suspend or terminate accounts, refuse service, or cancel orders at our sole discretion if fraud or violation of these Terms is suspected.

Products, Pricing & Availability

Product Descriptions: We make every effort to display the colors, features, specifications, and details of products as accurately as possible. However, we do not warrant that product descriptions or visual imagery are entirely error-free.
Pricing & Currency: All prices displayed on the Website are in United Arab Emirates Dirhams (AED) unless stated otherwise, and are inclusive of Value Added Tax (VAT) where applicable under UAE law.
Price Changes: We reserve the right to modify prices, descriptions, and product availability at any time without prior notice.
Errors: In the event a product is listed at an incorrect price or with incorrect information due to a typographical error, we reserve the right to cancel any orders placed for that product, regardless of whether the order has been confirmed or payment processed.

Orders & Payments

Order Acceptance: Placing an order constitutes an offer to purchase. All orders are subject to acceptance by Yalla Shop General Trading L.L.C. We reserve the right to accept or decline any order for any reason.
Payment Methods: We accept major credit/debit cards, digital payment gateways, cash on delivery (where applicable), and deferred/split payment methods such as Buy Now, Pay Later (BNPL) options (e.g., Tabby, Tamara).
Payment Processing: By submitting payment details, you confirm that you are authorized to use the designated payment method. Payment authorization is obtained at the time of order placement or confirmation.

Buy Now, Pay Later (BNPL) Services (Tabby, Tamara)

Third-Party Terms: If you select a BNPL payment option (such as Tabby or Tamara) at checkout, your transaction will also be governed by the respective terms and conditions of the BNPL service provider.
Eligibility & Payouts: BNPL eligibility is determined solely by the third-party provider. Yalla Shop General Trading L.L.C has no control over individual credit approvals or rejections issued by BNPL providers.

Shipping & Delivery

Delivery Scope: We deliver across the United Arab Emirates and selected international destinations as indicated during checkout.
Delivery Timelines: Delivery timelines provided at checkout are estimates only. While we aim to fulfill orders promptly, we are not liable for unexpected delays caused by courier services, customs clearance, or force majeure events.
Passing of Risk & Ownership: Risk of loss and title for products pass to you upon delivery to the address specified in your order.

Returns, Refunds & Cancellations

Policy Application: Requests for returns, exchanges, or cancellations are evaluated in accordance with our official Refund & Return Policy.
Eligible Items: Products must be returned in their original packaging, unused, undamaged, and accompanied by proof of purchase.
Non-refundable Items: Certain categories (e.g., perishable goods, personal hygiene items, unsealed electronics/cables, or customized products) may not be eligible for return due to health and safety standards.
Refund Method: Approved refunds will be processed via the original method of payment or store credit, subject to bank processing timelines.

Intellectual Property Rights

All content included on this Website—including logos, trademarks, text, graphics, product images, digital downloads, icons, and software—is the exclusive property of Yalla Shop General Trading L.L.C or its content suppliers and is protected by UAE and international copyright, trademark, and intellectual property laws. Unauthorized reproduction, redistribution, or modification of any material is strictly prohibited.

Limitation of Liability

General Disclaimer: To the fullest extent permitted by applicable UAE law, Yalla Shop General Trading L.L.C shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use of, or inability to use, our Website or products.
Maximum Liability: Our total liability for any claim arising out of or relating to these Terms or products purchased shall not exceed the amount actually paid by you for the specific product in question.

User Conduct & Prohibited Uses

You agree not to:

Use the Website for any unlawful purpose or in violation of any local or international regulations.
Introduce viruses, Trojans, malware, or other malicious software to the Website.
Attempt unauthorized access to our servers, databases, or network systems.
Scrape, extract, or harvest data from the Website without prior written authorization.

Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Modifications to Terms

We reserve the right to update or amend these Terms and Conditions at any time. Changes will take effect immediately upon being posted to the Website. Your continued use of the Website following any updates constitutes acceptance of the revised Terms.